Privacy Policy
RRJ Box Truck Carrier LLC (doing business as “RRJ Moving and Junk Removal,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”). This Policy describes how we collect, use, disclose, and protect information when you visit rrjmoving.com (the “Website”) or interact with our services (collectively, the “Services”).
By accessing or using the Website and Services, you acknowledge that you have read and understood this Policy.
Scope: This Policy applies to this Website and any domains, landing pages, or online properties owned or operated by RRJ Box Truck Carrier LLC that redirect to or reference this Website (including marketing and advertising links).
Who We Are
Business Name: RRJ Box Truck Carrier LLC (DBA RRJ Moving and Junk Removal)
Location: Ocala, Florida, United States
Website: rrjmoving.com
Email: contact@rrjmoving.com
Information We Collect
We may collect information from you in the following ways:
- Information you provide to us: such as your name, phone number, email address, service address, photos of items or job sites, service details, and any other information you choose to provide when you call, text, email, submit a form, request a quote, or communicate with us.
- Information collected automatically: such as IP address, device type, browser type, pages viewed, time spent on pages, referring/exit pages, and approximate location (city/region). This information is typically collected through server logs, cookies, and analytics tools.
- Information from advertising platforms: if you find us through advertising (e.g., Google, Meta/Facebook/Instagram), we may receive aggregated or event-based information (such as that a call button was clicked or a form was submitted) to measure ad performance.
How We Use Information
We use information we collect for the following business purposes:
- Provide quotes and deliver requested moving and junk removal services.
- Communicate with you by phone, text, or email regarding scheduling, estimates, service updates, and customer support.
- Operate, maintain, and improve our Website and Services.
- Monitor and analyze Website performance, traffic, and marketing effectiveness.
- Prevent fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our policies.
Customer Photos and Media
As part of requesting quotes or services, you may choose to provide photos or videos of items, property, or job sites (“Customer Media”). Customer Media is used solely for purposes such as providing estimates, evaluating service requirements, scheduling, quality control, and recordkeeping.
Customer Media may contain personal or sensitive information depending on the content you choose to submit. You are responsible for ensuring that you have the right to share such media with us. We do not publicly display Customer Media without your permission, except where required by law or where the media has been sufficiently anonymized.
Customer Media may be stored and processed by us or by trusted service providers solely in connection with delivering our Services. We take reasonable measures to protect Customer Media from unauthorized access or disclosure.
How We Share Information
We do not sell your Personal Information. We may share information in limited circumstances, including:
- Service providers: We may share information with trusted vendors who help us operate our business and Website (for example, website hosting, analytics, advertising/marketing tools, communication tools such as email or messaging, and security services). These providers are permitted to use information only to perform services for us.
- Legal and safety: We may disclose information if required by law or legal process, or if we believe disclosure is necessary to protect rights, safety, and security, investigate fraud, or respond to lawful requests.
- Business transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, information may be transferred as part of that transaction.
Cookies, Analytics, and Advertising
Our Website may use cookies and similar technologies (such as pixels and web beacons) to help operate the Website, understand usage, and measure marketing performance. We may use third-party analytics and advertising tools (for example, Google Analytics and Meta Pixel or similar services) that collect information about Website interactions (such as page views, button clicks, and conversions).
You can control cookies through your browser settings. Disabling cookies may affect some Website functionality.
Phone Calls and Text Messages
If you call or text us, we may collect and store the information you provide (such as your phone number and message content) to respond to your request, provide quotes, schedule service, and for recordkeeping. Standard message and data rates may apply depending on your carrier and plan.
By contacting us by phone or text message, submitting photos or videos, or otherwise sharing information with us, you consent to our collection and use of that information solely for service-related purposes such as providing estimates, scheduling, delivering services, and maintaining business records.
Retention of Information
We retain Personal Information only as long as reasonably necessary to provide Services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights (United States)
Depending on your state of residence, you may have rights regarding your Personal Information, such as the right to request access, correction, deletion, or information about our disclosure of Personal Information. Some states also provide the right to opt out of certain types of data processing (for example, targeted advertising) where applicable.
To exercise a request, contact us using the details below. We may need to verify your identity before completing your request, and we may deny requests where permitted by law (for example, if we cannot verify identity or must retain information to comply with legal obligations).
Privacy of Children
Our Website and Services are not directed to children under 18, and we do not knowingly collect Personal Information from children under 18. If you believe a child has provided Personal Information to us, please contact us and we will take reasonable steps to delete it.
Do Not Track Signals
Some browsers offer a “Do Not Track” (“DNT”) feature. There is no uniform standard for DNT signals, and our Website may not respond to DNT signals. You can learn more about DNT by visiting resources provided by your browser or device manufacturer.
Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Breach
If we become aware of a security incident that compromises Personal Information, we will take reasonable steps to investigate and, where required by applicable law, notify affected individuals and/or authorities.
Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the “Last updated” date below. Any updates become effective when posted on this page.
Contact Us
If you have questions about this Policy, the information we hold about you, or you would like to exercise privacy rights, contact us at:
Last updated: December 16, 2025