Terms and Conditions
Effective Date: December 16, 2025
These Terms and Conditions (“Terms”) govern your access to and use of rrjmoving.com (the “Website”) and any related products or services offered by RRJ Box Truck Carrier LLC, doing business as “RRJ Moving and Junk Removal” (“RRJ,” “we,” “us,” or “our”) (collectively, the “Services”).
By accessing or using the Website, contacting us, requesting a quote, scheduling services, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Website or Services.
Scope: These Terms apply to this Website and any domains, landing pages, or online properties owned or operated by RRJ Box Truck Carrier LLC that redirect to or reference this Website (including marketing and advertising links).
1. Company Information
Legal Entity: RRJ Box Truck Carrier LLC
Doing Business As: RRJ Moving and Junk Removal
Service Area: Ocala, Florida and surrounding areas (including Marion County and nearby regions)
Email: contact@rrjmoving.com
Phone: 352-496-0600
2. Services
We provide moving, junk removal, hauling, and related labor services. Availability, scheduling, scope, and pricing vary based on your location, item volume, access conditions, weight, special handling requirements, disposal rules, and other job-specific factors.
Any information on the Website is provided for general informational purposes only and may not reflect final pricing or availability. Quotes may be provided by phone, text, email, online inquiry, photos, or on-site assessment.
3. Quotes, Estimates, and Pricing
Information Disclaimer
Information on this Website is provided for general informational purposes only and does not constitute legal, financial, or professional advice. Any service estimates provided through the Website, phone, text, photos, or email are non-binding unless explicitly confirmed in writing as a fixed price.
Estimates. Estimates are non-binding unless explicitly stated in writing as a fixed price. Estimates may change if the scope of work changes, access conditions differ from what was described, additional items are present, items are heavier or more hazardous than disclosed, or additional labor/time is required.
Minimum Service Charges. We may apply minimum service charges, trip charges, same-day/rush minimums, and/or disposal fees depending on the job type, schedule, and location. We will communicate applicable minimums as part of your quote.
Special Items & Surcharges. Certain items may require additional fees or may be declined, including (but not limited to) mattresses, tires, appliances with refrigerant, concrete/dirt, chemicals/paint, and other restricted or hazardous materials.
Payment Methods. Accepted payment methods and payment timing (including any deposits, if applicable) will be communicated at booking or prior to service. Unless otherwise agreed in writing, payment is due upon completion of the work.
4. Scheduling, Arrival Windows, and Access
Scheduling. Appointment times may be provided as an arrival window. Traffic, disposal facility lines, weather, prior job delays, and other factors may affect timing. We will make reasonable efforts to communicate material delays.
Customer Responsibilities. You agree to provide safe, legal access to the work area and items, including gates, parking, elevator access, permits (if required), and clear identification of what is to be removed or moved.
Hazards & Unsafe Conditions. We reserve the right to refuse or stop work if conditions are unsafe, illegal, or materially different from what was described (for example: aggressive animals, unsafe structures, biohazards, needles, mold, excessive odors, pests/infestations, or violent/abusive behavior).
Force Majeure
We shall not be liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, facility closures, equipment failure, traffic incidents, labor shortages, or governmental actions.
5. Cancellations, Rescheduling, and No-Shows
You may cancel or reschedule by contacting us as soon as possible. We may charge a cancellation or trip fee for late cancellations, same-day cancellations, or no-shows, especially when we have reserved time, dispatched a vehicle, or traveled to the location. Any applicable fee will be disclosed during scheduling or at the time of cancellation when possible.
6. Junk Removal: Ownership, Authorization, and Disposal
Authorization. By requesting junk removal, you represent that you own the items to be removed or have legal authority to authorize their removal. You agree to indemnify and hold us harmless from claims arising from unauthorized removal requests.
Disposal. We dispose of materials in accordance with applicable laws and disposal facility rules. We may sort loads when required. We may decline items that require special permitting, special handling, or are prohibited by facilities or law.
Donations and Recycling. When feasible, we may attempt to recycle or donate items, but we do not guarantee donation acceptance. Donation and recycling decisions are at our discretion unless otherwise agreed in writing.
7. Moving Services: Customer Packing, Valuables, and Limitations
Packing & Preparation. Unless explicitly agreed otherwise, you are responsible for properly packing and securing items for moving. We may refuse to move items that are not properly packed, are unsafe, or are likely to be damaged due to inadequate preparation.
Valuables & Important Items. Do not pack or leave cash, jewelry, important documents, collectibles, firearms, prescription medications, or other high-value or irreplaceable items in goods we handle. You are responsible for transporting such items.
Furniture/Appliance Disassembly. We may assist with basic disassembly/reassembly when requested, but we do not guarantee compatibility of parts, hidden conditions, or manufacturer defects.
8. Customer Photos and Media
You may choose to provide photos or videos of items, property, or job sites to help us provide estimates or plan services (“Customer Media”). Customer Media may contain personal or sensitive information depending on its content. You are responsible for ensuring you have the right to share Customer Media with us.
Customer Media is used for purposes such as estimating, evaluating service requirements, scheduling, quality control, and recordkeeping. We do not publicly display Customer Media without your permission, except where required by law or where sufficiently anonymized.
9. Website Use and Acceptable Use
You agree not to use the Website in any way that could damage, disable, overburden, or impair it, or interfere with any other party’s use. You may not attempt to gain unauthorized access to any portion of the Website, accounts, systems, or networks.
You agree not to submit false information, impersonate others, scrape content, or use automated means to access the Website without our prior written consent.
10. Intellectual Property
The Website and its content (including text, graphics, logos, photos, and design) are owned by or licensed to RRJ and are protected by applicable intellectual property laws. You may view and use the Website for personal, non-commercial purposes only. Any other use requires our prior written permission.
11. Disclaimers
Website Disclaimer. The Website is provided on an “as is” and “as available” basis. We make no warranties of any kind, express or implied, regarding the Website’s operation or the information displayed on it.
Service Disclaimer. While we strive to provide professional services, outcomes can vary due to item condition, access limitations, weather, disposal restrictions, and other factors beyond our control.
12. Limitation of Liability
To the fullest extent permitted by law, RRJ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the Website or Services.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid us for the specific service giving rise to the claim.
13. Indemnification
You agree to defend, indemnify, and hold harmless RRJ and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the Website; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) your authorization of removal of items you do not have the right to remove.
14. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Services shall be brought in the state or federal courts located in or serving Marion County, Florida, and you consent to personal jurisdiction and venue in such courts.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the Effective Date and/or Last Updated date above. Your continued use of the Website or Services after changes become effective constitutes acceptance of the updated Terms.
16. Contact Us
If you have questions about these Terms, please contact us at:
Email: contact@rrjmoving.com
Phone: 352-496-0600
Last Updated: December 16, 2025